Returns Policy

Northcross Pharmacy is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product you have purchased online, please call us on 09 478 5234 Monday-Sunday between 8:30am and 8:00pm or email us at

We are happy to accept returns for products purchased on our website provided the purchase was made within the last 30 days. To help us provide a better product, product information and services moving forward we would appreciate a brief explanation relating to the reason for the return. We will then ask you to return the product to us and we will either send you a replacement product, provide you with an online credit or refund the purchase price to your credit card. It is important that the goods are returned in good condition as damaged goods are generally unable to be resold and under those circumstances we may not be able to refund or replace.

Due to hygiene reasons items of a personal nature cannot be exchanged or returned, unless the product is faulty.

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